Email us

We provide advice by email to people living in Burntwood and Lichfield. Please complete the form below with details about your enquiry and we will respond as soon as possible. If your enquiry is urgent, please call our Adviceline instead.

Data protection

We need to record information about you to help you with your enquiry. We have a legitimate interest to do this. Please see our Privacy Policy for information about how we use your data.. All of your information will be kept confidential to the Citizens Advice service.

When we record and use your personal information we:
only access it when we have a good reason,
only share what is necessary and relevant,
don’t sell it to commercial organisations.

We need your explicit consent to record and use some information, which is known as ‘special category personal data’. This information is your ethnicity, health conditions, religion, sexual orientation and trade union membership. If you agree, we’ll use this information to give you advice; help us gather data to improve our service and to support our research in a way that you can't be identified.

We may be unable to advise you fully if you do not give consent for some categories – for example, we will not be able to give detailed advice about disability benefits if you do not give consent for us to record and use information about your health conditions.

Please read the paragraph below and then tell us whether we can use your special category data by selecting ‘Yes’ or ‘No’ for each category.

I have indicated below whether I give consent for the following personal data to be held and used by Citizens Advice, by selecting 'Yes' or 'No' against each category:

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